Question 1

Is HotelRebook a legitimate service?

Accepted Answer

Yes! HotelRebook is a real service that helps travelers save money. We don't make bookings on your behalf - we simply monitor prices and alert you when there's an opportunity to rebook at a lower rate. You're always in control of your bookings.

Question 2

How does HotelRebook actually work?

Accepted Answer

You forward your hotel confirmation email to us. We extract the booking details and monitor prices daily. When we find a lower price, we send you an alert. You then decide whether to cancel your original booking (if it has free cancellation) and rebook at the new rate.

Question 3

This sounds too good to be true. What's the catch?

Accepted Answer

There's no catch. Hotel prices fluctuate constantly - sometimes by 20-30% or more. Most travelers just don't have time to check daily. We automate that process. When you rebook through our links, we may earn a small affiliate commission from the booking site, but you pay the same price.

Question 4

What if my original booking isn't free cancellation?

Accepted Answer

We only track and alert you to opportunities where rebooking makes sense. If your original booking has cancellation fees, we'll show you the true savings after those fees. You can set minimum savings thresholds to only get alerts that are worth your time.

Question 5

Will I get the same room type when I rebook?

Accepted Answer

We match based on room type, dates, and guest count. We only alert you when we find the same or equivalent room type at a lower price. You can always verify the new booking matches your needs before canceling the original.

Question 6

How does the rebooking process work?

Accepted Answer

When you click 'Rebook' in our alert, you'll be taken to the booking site to make a new reservation. Once that's confirmed, you cancel your original booking through that site's normal process. We recommend booking the new rate first, then canceling.

Question 7

Is HotelRebook really free?

Accepted Answer

Yes, HotelRebook is 100% free to use. There are no hidden fees, no premium tiers, and no credit card required. We earn revenue through affiliate commissions when you rebook through our links - you pay the same price either way.

Question 8

Are there any hidden fees?

Accepted Answer

None. We don't charge users anything. Our business model is simple: when you find savings and rebook through our link, the booking site pays us a small commission. This doesn't affect the price you pay.

Question 9

What data do you collect from my emails?

Accepted Answer

We only extract booking details: hotel name, location, dates, room type, guest count, and price. We don't store the original email content, and we never access payment information. You can see exactly what we store in your dashboard.

Question 10

Is my data safe?

Accepted Answer

Yes. Your data is encrypted in transit and at rest. We never share your information with third parties for marketing. You can delete your account and all data at any time from your settings.

Question 11

How do I delete my data?

Accepted Answer

Go to Settings in your dashboard and click 'Delete Account'. All your data will be permanently removed within 30 days. You can also delete individual reservations at any time.

Question 12

Which booking sites do you support?

Accepted Answer

We currently support Booking.com, Expedia, Hotels.com, and Agoda. We're constantly adding support for more booking platforms.

Question 13

How long do you track prices?

Accepted Answer

We track prices from when you submit your booking until your free cancellation deadline. After the deadline passes, there's no benefit to tracking since you couldn't rebook anyway.

Question 14

How can I contact support?

Accepted Answer

You can reach us at support@hotelrebook.com. We typically respond within 24 hours on business days.

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